FAQ's

Rikasa specializes in women's nightwear whilst consistently refreshing its product line. We encourage you to visit us regularly to explore our latest and ever-evolving collection.

At Rikasa, we adhere to the universal S, M, L, XL sizing format. To determine your ideal size, simply refer to our size guide provided in each product description.

Unfortunately, at this point, it is not possible for us to tailor custom sizes.

Unfortunately, we do not deliver internationally at the moment.

Courier companies typically contact the customer to confirm their availability for delivery. In the event of a failed delivery attempt, the parcel is re-dispatched after obtaining appropriate instructions from the customer.

The shipping address for an order can be changed before your order is billed or shipped. This can be done by contacting our customer support with your order details and the necessary changes that has to be made.

Kindly read return policy document from the SHIPPING & RETURNS section.

No. You have to place separate orders for different shipping addresses.

We offer free shipping for pre paid orders. Shipping cost of ₹100 is applicable on all COD orders. For speedy delivery additional charges are applicable.

Once your shipment is processed and booked, you will receive a system-generated email containing the courier details. You can easily track your order status by using the provided information on the respective courier's website.

We guarantee a standard delivery time of 4 - 10 business days for our orders, which may vary depending on the location. In the rare event of any delay, we will promptly notify you.

If a wrong shipment has been delivered to you, please contact our customer care within 24 hours of receiving the delivery.

Our website offers multiple payment options, including net banking, credit or debit cards, cash cards, and wallet payments. You can choose the method that is most convenient for you during the checkout process.

We do not store or retain your credit/ debit card details. If you ever suspect any unauthorized activity or have concerns about your card information, please report it immediately to your bank for further assistance. Your safety and privacy are of utmost importance to us.

Our goal is to provide you with a smooth and enjoyable shopping experience, and we continuously update our stock levels to minimize the chances of encountering unavailable items. However, if a product goes out of stock while you are adding it to your shopping cart, we will promptly inform you of its unavailability and will issue a full refund for the amount you paid for the out-of-stock item.

No, there's no limit.

You can cancel your order, either fully or partially, within 24 hours from the time of placing the order. Just contact our customer support with your order details for assistance. Please note that once the 24-hour window has passed, we may have already started processing your order for shipment. In such cases, we won't be able to cancel the order, but you can still explore our return policy if you wish to return the products after receiving them.

In case you notice any damage or tampering to your parcel, please refuse to accept it and return it to the courier personnel along with all the original packaging material. For further assistance, contact our customer support immediately.